Account & data deletion

LarkDay (operated by Nexavas Inc., Québec, Canada) lets you request deletion of your account and associated personal data at any time. LarkDay accounts are created by invitation from your childcare centre.

To request deletion, email privacy@larkday.ca from the email address on your account, with the subject "Account deletion" — or ask your daycare's administrator to remove you. We verify and action requests within 30 days and confirm by email.

Your LarkDay account and personal information are permanently deleted: your login, name, email, phone and address, your profile, your messages, and the photo-sharing consents you control. Once deleted, you can no longer sign in.

Some records the childcare centre is legally required to keep are retained after your account is deleted, then erased: a child's care and attendance records for up to 1 year after the child leaves the daycare (Québec RSGEE); billing and tax records for up to 7 years; and security / error logs for up to 90 days.

Child photos and media are deleted together with the child's records, and a parent can revoke photo consent at any time inside the app. Backups are purged on a rolling cycle.

Nexavas Inc. — privacy@larkday.ca. You may also contact the Commission d'accès à l'information du Québec (CAI): https://www.cai.gouv.qc.ca.